Contact us
Questions about membership, credits, generation, or this independent portal? Email support — include your account email and order id when relevant.
Support email
[email protected]We typically reply within 1–2 business days. For account issues, sign in first and check Account → Orders.
sora2.cc is an independent Sora2 AI portal. For payment disputes, keep your Stripe/order receipt and mention cancel-at-period-end if you already scheduled renewal cancel.
Task failures that refund credits appear in your credit ledger; you usually do not need to email for automatic failure refunds.